1401 Campus Technology, webinar, How London School of Economics Delivers Real-Time IT Services to Remote Users Anywhere

The Virtual Helpdesk: How London School of Economics Delivers Real-Time IT Services to Remote Users Anywhere

Date: July 17, 2008 Time: 9am Pacific/Noon Eastern Sponsored by: LogMeIn

Distributed users on and off campus. Demand for 24/7 IT support. Time-poor staff and students. As university helpdesks strive to meet the growing support expectations of students, faculty and staff, London School of Economics points the way: Students and staff can now receive real-time assistance from IT services without the need to physically visit the IT helpdesk.

The result? Highly responsive, “location-free” user support services that meet the IT needs of a diverse user community, at low cost and without additional staff.

Listen in as Amber Miro, assistant director of IT Services at London School of Economics, showcases how her support team implemented virtual user support services resulting in 95 percent staff satisfaction. In this interactive webcast moderated by Campus Technology’s Matt Villano, you too can discover how to:

• Deliver real-time remote computer support to users across campus, at home, on the road or overseas
• Fulfill strategic initiatives that add value to support services for staff, faculty and students
• Define clear requirements and evaluate solutions for your remote support initiative
• Brand your remote support service and drive user awareness of your team’s innovation
• Build trust for remote support – offer a service rather than a technology

Through tips and insight from one of your peers, you’ll discover how you can deliver cost-effective, anytime remote IT support services. Register today for this can’t-miss event.